Service Request Ticket - # 24569

Service Request Information

CONTACT Name Gibbons, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 19, 2008 03:15 PM
Department Social Science Phone 88317
Location Email gibbons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030679[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7QC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Dreamweaver MX 2004 from P0050020

Wired NIC 00:0C:F1:EA:57:0D


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact chmende@wou.edu 88925

Tracking

Entered by Date Memo
Christian Mendez
Email

Public

Entered by Date Memo
Christian Mendez May 19, 2008 04:01 PM
Task reassigned to Christian Mendez.
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Christian Mendez May 19, 2008 04:01 PM
Stephen called back and said that the problem no 
longer exists and asked me to close the ticket.
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Sarah Callaway May 15, 2008 12:12 PM
Attempted to contact, left voicemail.
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UCS Tech Apr 28, 2008 11:33 AM
Status changed to: Waiting for Contact
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Chris Curtis Apr 24, 2008 01:00 PM
Left message.
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Brian Witt Apr 14, 2008 09:24 AM
Sent user an email
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Audrey Sundkvist Mar 18, 2008 09:32 AM
Left another voicemail asking for times.
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Audrey Sundkvist Mar 05, 2008 02:34 PM
Myron told me that one of his filters asks for 2 parameters but was 
receiving 3 (or something of that nature) as a guess for this issue. 
We'll start troubleshooting by checking the filters he already has in 
place.
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UCS Tech Mar 03, 2008 09:40 AM
Status changed to: Waiting for Contact
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Audrey Sundkvist Mar 03, 2008 09:40 AM
Left a message asking for times available...
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Myron Hoeckle (Student) Feb 27, 2008 02:04 PM
I have to look at more calendar problems, I am
putting this back into the main Q
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Myron Hoeckle (Student) Feb 25, 2008 09:55 AM
I was out sick on Friday, that is the status.
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Christian Mendez Feb 22, 2008 02:42 PM
He called again and wanted a status on this.
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Christian Mendez Feb 21, 2008 03:08 PM
He called and wanted a status.

He will be available tomorrow from 10am - 12pm 
then again from 1pm - 2pm.
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Adam Shinn Feb 21, 2008 02:53 PM
Task reassigned to Myron Hoeckle.
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Adam Shinn Feb 21, 2008 10:25 AM
Task reassigned to Adam Shinn.
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Chris Curtis Feb 20, 2008 04:22 PM
He called back again. He is available for a tech 
to come in on Thursday from 10:00am to 11:30am or 
2:00pm to 3:00pm.
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Adam Shinn Feb 19, 2008 04:01 PM
Looks like its a mail filter picking up spam and 
notifying him about it. He was on his way out 
but I sent him a test e-mail which he got. He 
said he would give us a call tomorrow and have 
someone come by and set up a filter for the 
notifications.
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Courtney Carlson Feb 19, 2008 03:42 PM
This was an attachment ("message/delivery-
status") in the email he sent to UCS.


Reporting-MTA: dns;sundown.wou.edu (tcp_intranet-
daemon)

Original-recipient: 
rfc822;jarnold06@sundown.wou.edu
Final-recipient: rfc822;stalkers@wou.edu
Action: delivered
Status: 2.0.0
 (Error in sieve filter: Function anyof called 
with too many parameters
 [pp.topica.com> "  {^ discard; stop; } #E])
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Courtney Carlson Feb 19, 2008 03:39 PM
****This is an email (forward)****

----- Original Message ----- 
From  Internet Mail Delivery  
Date  Tue, 19 Feb 2008 13:55:24 -0800 (PST) 
To  jarnold06@wou.edu 
Subject  Problem during delivery processing 


This report relates to a message you sent with 
the following header fields:

  Message-id: 
<200802192155.m1JLtMgs017430@cougar.WOU.EDU>
  Date: 19 Feb 2008 16:23:15 -0500
  From: newsletter@gobignetwork.com
  To: jarnold06@wou.edu
  Subject: GBN Newsletter: What is Your Idea 
Worth?

Processing errors occurred during delivery:

  Recipient address: stalkers@wou.edu
  Original address: jarnold06@sundown.wou.edu
  Reason: Error in sieve filter: Function anyof 
called with too many parameters 
[pp.topica.com> " ) {^ discard; stop; } #E]

Delivery processing continued in spite of these 
errors.



--------------------------------------------------

Return-path: 
Received: from cougar.WOU.EDU ([140.211.127.100])
by sundown.wou.edu (Sun Java System Messaging 
Server 6.2-8.04 (built Feb 28
2007)) with ESMTPS id 
<0JWI00GAGA8CL8A0@sundown.wou.edu>; Tue,
19 Feb 2008 13:55:24 -0800 (PST)
Received: from mail.gobignetwork.com
(ip66-104-103-10.z103-104-66.customer.algx.net 
[66.104.103.10])
by cougar.WOU.EDU (8.13.8/8.13.8) with ESMTP id 
m1JLtMgs017430 for
; Tue,
19 Feb 2008 13:55:27 -0800 (PST) (envelope-from 
newsletter@gobignetwork.com)
Received: from gobig-svr06 [192.168.1.10] by 
mail.gobignetwork.com with SMTP;
Tue, 19 Feb 2008 16:23:15 -0500
Date: 19 Feb 2008 16:23:15 -0500
From: newsletter@gobignetwork.com
Subject: GBN Newsletter: What is Your Idea Worth?
To: jarnold06@wou.edu
Message-id: 
<200802192155.m1JLtMgs017430@cougar.WOU.EDU>
MIME-version: 1.0
X-PMX-Version: 5.4.0.320885, Antispam-Engine: 
2.5.2.313940,
Antispam-Data: 2008.2.19.134553
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Courtney Carlson Feb 19, 2008 03:19 PM
He is getting email in his Inbox 

Emails from: Internet mail
Subject: problem during delivery

Content:
Problem during delivery processing fron internet 
mail delivery < postmaster@wou.edu

He thinks mail that is being sent to him is not 
coming through. He is going to forward me the 
emails he is receiving and I will add it to the 
task.
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