Service Request Ticket - # 24572

Service Request Ticket - # 24572

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Service Request Information

CONTACT	Name	Allen, Warren	Date	Feb 20, 2008 08:38 AM
	Department	Health & Exercise Science	Phone	88266
	Location		Email	allenw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20030371 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Inspiron 5100, Pentium 4, 2.66GHz, 15.0 XGA 3YR complete Care
	Serial No.	H9S8Q31	Location	PDR
	CPU	Pentium 4-2.66GHz
	OS	Unknown	Software	Office Pro 2003 from P0045113 installed as Office XP Pro

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 26, 2008 10:13 AM	Task reassigned to Brian Berkley.	Add Attachment
Christian Mendez	Feb 22, 2008 04:05 PM	He is available on Monday anytime. He will be in his office from 11am to 2pm.	Add Attachment
Brian Witt	Feb 22, 2008 01:25 PM	Left vm for delivery times	Add Attachment
Brian Witt	Feb 22, 2008 09:23 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Feb 22, 2008 09:23 AM	I am in the process of updating the machine. I will make an image of it when I am done.	Add Attachment
Skyler Gregory	Feb 21, 2008 03:49 PM	It's sitting by the ghosting station. There is an image already but you need to make a ghost boot disk.	Add Attachment
Skyler Gregory	Feb 21, 2008 02:57 PM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	Feb 21, 2008 02:57 PM	I'll go get it.	Add Attachment
Brian Berkley	Feb 21, 2008 02:54 PM	Needs reimaged.	Add Attachment
Brian Berkley	Feb 20, 2008 03:53 PM	Renamed machine, rebound it to domain, added Warren to local admin group, installed updates, and removed ad-aware and windows defender.	Add Attachment
Brian Berkley	Feb 20, 2008 10:45 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 20, 2008 10:45 AM	Called and left VM for him to turn the laptop on, and have it connected to the network. Will try again after 11AM.	Add Attachment
Christian Mendez	Feb 20, 2008 08:39 AM	Its a Dell laptop that Jerry Braza used to own. Now its Warrens and he would like to switch administrative rights to himself so they can hook up a printer he says, but Jerry cannot remember his password. Warren said that he will leave the machine in his office. He will be in his office from 11 to 2pm.	Add Attachment