Service Request Ticket - # 24573

Service Request Information

CONTACT Name Wilson, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2008 08:51 AM
Department The Research Institute Phone 88786
Location Email wilsonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050365[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000 Intel Pentium M, 1.73GHz/2MB,533MHz
Serial No. 3Y6GG81 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0054493

Wired NIC 00:12:3F:E8:AD:08


Wireless NIC 00:13:CE:1A:4D:60

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Feb 27, 2008 08:29 AM 
After a second reinstallation of Windows I was able to get this to 
work. The VGA out (for a second display) does not work because 
the driver available anywhere online causes and infinite loop and 
blue screen of death. The laptop is functional and has been 
redelivered to Lisa.
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Audrey Sundkvist Feb 22, 2008 11:22 AM 
I had to install Windows from scratch and am working on getting 
drivers set up.
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Audrey Sundkvist Feb 20, 2008 11:11 AM 
fixboot and fixmbr don't ix the issue. The HD is bad or corrupt.
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Audrey Sundkvist Feb 20, 2008 11:11 AM 
Task reassigned to Audrey Sundkvist.
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Christian Mendez Feb 20, 2008 08:53 AM 
It was at ODE, and they got it back today and 
whenever they try to boot it up, it displays: 
ntldr is missing press ctrl alt del to reboot. 
When they reboot, it comes back to the same 
screen.

She says that it will be at her desk whenever 
somenoe can get over there. She will LEAVE IT on 
her desk and she says its fine to go in there and 
grab it.
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