Service Request Ticket - # 24578

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2008 11:31 AM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050136[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. J82WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:90:32:01


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Feb 20, 2008 05:10 PM
I didn't receive this error. Looks like it was
trying to access the installer off the T: I had a
student worker log in, who didn't have access to
T: and I was still able to open all the Office apps.
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Brian Witt Feb 20, 2008 12:15 PM
Task reassigned to Brian Witt.
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Christian Mendez Feb 20, 2008 11:34 AM
REF 22 machine wou #20050136[Edit Inv]
located: on left side of reference area.
 is not opening up Excel

error: 1309. Error reading from file; // 
cougar/installs$/office2003Pro/sku011.CAB. verify 
that the file exists and can access it.

she cliks OK, and then Window error message pops 
up:

fatal error :  failed during installation.

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