Service Request Ticket - # 24580

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2008 12:56 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050148[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. F0CWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8E:F2:2C

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Feb 20, 2008 05:11 PM 
Unplugged the DVI cable and reinserted it.  This
fixed things.
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Brian Witt Feb 20, 2008 01:48 PM 
Task reassigned to Brian Witt.
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Christian Mendez Feb 20, 2008 12:58 PM 
There is a Dell PC (REF 24 wou#20050148) in the 
reference area of the library that has an all 
black screen, they mention that it goes back to 
normal after a few minutes, and then back to 
black. 

I asked them if they checked the connections and 
the student worker said that she "thinks so" but 
is not certain since she was given the info to 
call it in.
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