Service Request Ticket - # 24589

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2008 09:18 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20050203[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Intel Pentium M Processor 730
Serial No. 8P0BY71 Location PDR

CPU Pentium M 730 1.6GHz


OS Software

Wired NIC 00:12:3F:DE:1C:BC


Wireless NIC 00:13:CE:1B:31:64


TECHS Submitted by Shannon McCormick Contact smccormick06@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public

Entered by Date Memo
Adam Shinn Mar 04, 2008 04:20 PM
Laptop 19 was recieved and they couldn't connect 
to mash because when they were logging in had it 
set to the computer and not the domain.
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Stephen Pierce Feb 21, 2008 08:49 PM
Please add one more laptop #19 to this issue: 
20050200[Edit Inv]

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Joan Guralnick Feb 21, 2008 02:35 PM
Hey Brian I asked if this should have been 
submitted as one or two tasks and I got two 
different answers.  I think there is some irony 
there somewhere.  Any thoughts?  Two tasks 
certainly increase the statistics re: work load 
if we ever have to justify our jobs.  Do you 
care?  
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Adam Shinn Feb 21, 2008 02:28 PM
Task reassigned to Adam Shinn.
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Skyler Gregory Feb 21, 2008 02:14 PM
The laptops are fixed now and have been taken back.
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Skyler Gregory Feb 21, 2008 10:49 AM
Two tasks would be better than having one task for
two computers.
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Skyler Gregory Feb 21, 2008 10:49 AM
Wireless was down this morning so I'm pretty sure
that's why it would work this morning. It works
now. The other machine with the mouse pad problem
had something spilled in it. We have it apart
right now and Wehner is working on cleaning it out. 
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Skyler Gregory Feb 21, 2008 10:47 AM
Task reassigned to Skyler Gregory.
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Adam Shinn Feb 21, 2008 10:21 AM
Task reassigned to Adam Shinn.
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Joan Guralnick Feb 21, 2008 09:36 AM
I have a question.  Would ya'll have preferred 
this be recorded as 2 tasks or is this task fine 
the way it is?  
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Shannon McCormick Feb 21, 2008 09:21 AM
first computer will not log into mash (library #8)
--another computer-- #20050201[Edit Inv] (library #16) 
mouse button needs repair. 
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