Service Request Ticket

Service Request Information

CONTACT	Name	Guralnick, Joan	Date	Feb 21, 2008 02:05 PM
	Department	University Computing Solutions	Phone	88646
	Location		Email	guralnij@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050107 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	172WW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:8E:EF:81

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Feb 29, 2008 10:43 AM	delivered, set up and checked all in working order.	Add Attachment
Myron Hoeckle (Student)	Feb 28, 2008 11:50 AM	left it on and no amber light, looks good to go.	Add Attachment
Myron Hoeckle (Student)	Feb 27, 2008 09:58 AM	leaving it on to test.	Add Attachment
Myron Hoeckle (Student)	Feb 27, 2008 09:52 AM	Adam Shinn installed the new ps.	Add Attachment
Myron Hoeckle (Student)	Feb 25, 2008 10:52 AM	adam is ordering a new power supply!	Add Attachment
Myron Hoeckle (Student)	Feb 25, 2008 10:04 AM	informed Adam.	Add Attachment
Myron Hoeckle (Student)	Feb 22, 2008 09:02 AM	I left it on during the night I came back and it is orange amber light.	Add Attachment
Skyler Gregory	Feb 21, 2008 02:47 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Skyler Gregory	Feb 21, 2008 02:46 PM	Myron already picked this one up. I'm assigning it to him.	Add Attachment
Skyler Gregory	Feb 21, 2008 02:19 PM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	Feb 21, 2008 02:19 PM	The location is useful. Machine is in AP 101 according to inventory	Add Attachment
Joan Guralnick	Feb 21, 2008 02:06 PM	this machine boots up just fine but it sounds like it is over heating after a bit. the location is B6	Add Attachment