Service Request Ticket - # 24601

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2008 02:41 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060232[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 40L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Creative Suite Prem from P0049693 moved from W#20020660

Wired NIC 00:13:72:A8:B3:C8

TECHS Submitted by Shannon McCormick Contact smccormick06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 21, 2008 02:47 PM 
Let him know that Notify Link will do all of the
syncing that he need to do.
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Brian Witt Feb 22, 2008 12:16 PM 
Task reassigned to Adam Wehner.
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Brian Witt Feb 22, 2008 12:16 PM 
I deleted his Outlook profile (He was using a 2006
Sun Java installer) and set up a new profile using
the latest Sun Java installer. I reset the
Blackberry connector software back to defaults and
reconfigured it.  I was able to get the software
to operate without any errors, but it refuses to
update/sync contacts.
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Shannon McCormick Feb 21, 2008 02:45 PM 
He is trying to sync his contacts with outlook.
He is able to sync email and calendar.
will be here sporadically tomorrow. next week mon 
Tue Wed, mon and tuesday are better. Paul's 
number is 88149.
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