Service Request Ticket - # 24610

Service Request Information

CONTACT Name Samples, Bernett   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2008 10:17 AM
Department The Research Institute Phone 88393
Location Email sampleb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060419[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz FSB
Serial No. FN4D5C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from TRI site license

Wired NIC 00:19:B9:04:D4:FA

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Courtney Wehner Feb 22, 2008 10:43 AM 
I called her and let her know that Outlook was 
down because email was down. She said it is 
working now.
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Brian Berkley Feb 22, 2008 10:41 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 22, 2008 10:41 AM 
Mail is down and is being restarted, this is 
what caused Outlook to lockup.
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Courtney Wehner Feb 22, 2008 10:18 AM 
She will be in her office.
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Courtney Wehner Feb 22, 2008 10:18 AM 
She cannot do anything right now because her 
machine is froze. She did not get any error 
messages. It was working fine yesterday.
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Courtney Wehner Feb 22, 2008 10:18 AM 
She cannot do anything right now because her 
machine is froze. She did not get any error 
messages. It was working fine yesterday.
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