Service Request Ticket

Service Request Information

CONTACT	Name	Thompson, Kathryn	Date	Feb 22, 2008 02:59 PM
	Department	Behavioral Sciences Division	Phone	88315
	Location		Email	thompsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030705 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	8N80Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:E9:A4:35

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Mar 03, 2008 03:27 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Mar 03, 2008 03:27 PM	called walked her through how to use roxio.	Add Attachment
Myron Hoeckle (Student)	Mar 03, 2008 03:06 PM	remote management has her as an admin.... looking at drive E	Add Attachment
Audrey Sundkvist	Mar 03, 2008 09:48 AM	According to her voicemail message she is available: Monday 2-4 Tuesday 2-3 Thursday 2-3:30	Add Attachment
Audrey Sundkvist	Mar 03, 2008 09:46 AM	This task was left in "Waiting for Contact".	Add Attachment
Cinthya Mendez-Garcia	Feb 26, 2008 11:11 AM	Just called saying her available hours are: After 2pm. until 4pm today.	Add Attachment
UCS Tech	Feb 26, 2008 09:07 AM	Status changed to: Waiting for Contact	Add Attachment
Skyler Gregory	Feb 26, 2008 09:07 AM	Called and left a vm. Told her to call and let us know when she'd be available...	Add Attachment
Skyler Gregory	Feb 26, 2008 09:00 AM	I stopped by there and she wasn't there. I'll call her and put her in waiting	Add Attachment
Skyler Gregory	Feb 26, 2008 08:41 AM	Task reassigned to Skyler Gregory.	Add Attachment
Christian Mendez	Feb 22, 2008 03:01 PM	She is tyring to burn a presentation (powerpoint) onto her cd drive, when she puts in black cd, she gets error message no admin rights she has done it before she mentions. She is available all day today. Next week she will be around all day.	Add Attachment