Service Request Ticket - # 24624

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2008 01:49 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040980[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. GF42P71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053186

Wired NIC 00:12:3F:D1:4D:97


Wireless NIC 00:12:F0:87:56:F4

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Feb 25, 2008 01:40 PM 
I told here about the problems that we are having
with the wireless right now.  We figured out that
they would not check out laptops until Bradford
was back up and running.
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Joan Guralnick Feb 25, 2008 08:51 AM 
Task reassigned to Adam Wehner.
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Joan Guralnick Feb 25, 2008 08:49 AM 
Task reassigned to Adam Bates.
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Audrey Sundkvist Feb 25, 2008 08:48 AM 
Called and left a message asking that they try connecting with one 
of the laptops and call us back to say how it goes.
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Jeff Sawyer Feb 24, 2008 07:14 PM 
Breanna Weston (a librarian) called lated to ask 
if she could have this task prioritized higher. 
She said that Sunday was one of the busiest days 
for the library and students cannot check  out 
laptops at all for tonight.
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Sarah Callaway Feb 24, 2008 01:51 PM 
The libraries laptops are not connecting to mash, 
and when they do they don't connect to the 
internet, and they boot students off after about 
10 minutes.  
Student worker Sarah called in
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