Service Request Ticket - # 24632

Service Request Ticket - # 24632

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Service Request Information

CONTACT	Name	Tucker, Jon	Date	Feb 25, 2008 10:50 AM
	Department	Student Engagement	Phone	88063
	Location		Email	tuckerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070439 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	780F1F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:70:8B:5C

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Tracking

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	Feb 28, 2008 10:20 AM	It wasn't doing it when he sent attachments to himself. Due to that fact I have to assume that the error is on the recipients end. I told him that if it was something that happened every time then we could probably figure out a solution. Since it only happens sometimes for a select few people then there isn't anything we can do because it isn't our system that has the problem.	Add Attachment
Skyler Gregory	Feb 28, 2008 09:51 AM	Task reassigned to Skyler Gregory.	Add Attachment
Skyler Gregory	Feb 28, 2008 09:51 AM	he's back now so I'm heading over...	Add Attachment
Skyler Gregory	Feb 28, 2008 08:46 AM	Available from 9:30 to 10:30	Add Attachment
Cinthya Mendez-Garcia	Feb 26, 2008 11:31 AM	Just called saying he is available: Today between 1pm and 2pm tomorrow Feb. 27th between 11am and 1pm Thursday Feb. 28th before 10:30am Also mentioned if someone could give him a call to let them know the day they will go over so he can add it to his calendar.	Add Attachment
UCS Tech	Feb 26, 2008 09:48 AM	Status changed to: Waiting for Contact	Add Attachment
Brian Berkley	Feb 26, 2008 09:47 AM	Called and left voicemail.	Add Attachment
Christian Mendez	Feb 25, 2008 10:51 AM	ANY attachment that he adds to a message in outlook, it turns it into a .dat file He said that its been happening for weeks, it fixes itself for a while, but now its back. He is in and out all day, he said to go ahead and leave a message.	Add Attachment