Service Request Ticket

Service Request Information

CONTACT	Name	Fuchs, Tina	Date	Feb 26, 2008 05:08 PM
	Department	VP Academic Affairs/Provost	Phone	88220
	Location		Email	fuchst@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070646 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 5200dtn Printer #Q7546A#ABA
	Serial No.	CNDXB03271	Location	PDR
	Model	Q7546A	Hostname	valsetz.wou.edu
	Notes	Up to 35 pages per minute First page out in 10 seconds Automatic two-sided printing, networking Two additional 250- and 500-sheet input trays PRINTER MAINT:HPLJ Maint Kit P0091248 JULY2013 SR511667, All Tray Paper Jam Kit#5200-JK VISA2013003884 FEB2014 SR52906, Face-up Delivery Assembly #RM1-2492-000 P0096721 SR56002 FEB2015, 120 Volt PM Maintenance Kit VISA2014004393 SR56002 FEB2015	Ink/Toner Refill
	Wired NIC	00:1B:78:1E:68:7B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Mar 05, 2008 09:03 AM	Task reassigned to Adam Wehner.	Add Attachment
Adam Wehner	Mar 05, 2008 09:03 AM	Went down and looked at the printer and they said that they got it working. I had them try it while I was there and it worked fine. We talked to everyone in the office and no one was having problems anymore.	Add Attachment
Della Kobbe	Mar 03, 2008 04:46 PM	Paper try three is not working. I am reopening this task. Tina said that the message says that the printer is reading paper try 3 is not installed	Add Attachment
Adam Wehner	Mar 03, 2008 02:31 PM	Printer is up and running.	Add Attachment
Tricia Flaherty	Feb 26, 2008 05:09 PM	please record host name in inventory, printer is in fee payment hallway with invoice and config sheet	Add Attachment