Service Request Ticket - # 24676

Service Request Information

CONTACT Name Jamieson, Elaina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2008 11:12 AM
Department Creative Arts/Art Phone 88229
Location Email jamiese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050227[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power Mac G5 Dual 2.3GHz #ZOBL
Serial No. G8529CP4RTZ Location PDR

CPU G5 Dual 2.3GHz


OS Unknown Software

Wired NIC 00:0D:93:64:1C:42

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Apr 04, 2008 03:38 PM 
The Mac store gave it a new motherboard. It's reinstalled and 
updated in CH311. I tested the scanner it connects to and was able 
to scan, so it's good to go.
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Audrey Sundkvist Mar 03, 2008 11:14 AM 
It needs a visit to the Mac Store.
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Audrey Sundkvist Mar 03, 2008 11:13 AM 
The Mac G5's inventory number is 20050227[Edit Inv]. It won't turn in 
usuallly (power button light up but the screen remains black). 
Sometimes you get the Apple loading screen and then a message 
telling you to restart the machine.
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Audrey Sundkvist Mar 03, 2008 10:59 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Mar 03, 2008 10:58 AM 
20070192[Edit Inv] is a monitor!!
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Christian Mendez Mar 03, 2008 10:35 AM 
the wou# on machine is: 20070192[Edit Inv]

She said that she has nothing to do with that 
room, its a computer lab, and the room is open 
all the time, a tech can go in at any time.
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Audrey Sundkvist Mar 03, 2008 09:42 AM 
Called and left another voicemessage.
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UCS Tech Feb 27, 2008 03:20 PM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Feb 27, 2008 03:20 PM 
Called and left a message asking for when that room in available 
and the actual WOU#.
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Audrey Sundkvist Feb 27, 2008 03:17 PM 
20070192[Edit Inv] is a Monitor.
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Christian Mendez Feb 27, 2008 11:13 AM 
The MAC (wou# 20070192) in the Cambell Hall 311 
lab is not booting up. Its the one on the left 
when you walk in. 

Elaina was not by the machine so this is all the 
information she could give me.
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