Service Request Ticket - # 24689

Service Request Information

CONTACT Name Rushing, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 28, 2008 01:06 PM
Department University Computing Solutions Phone 89242
Location Email rushingj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20040941[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell UltraSharp 19in Flat Panel Monitor #1908FP
Serial No. Location PDR
TECHS Submitted by Shannon McCormick Contact smccormick06@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
Brian Berkley Feb 29, 2008 03:57 PM 
Task reassigned to John Rushing.
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John Rushing Feb 29, 2008 10:20 AM 
Problem resolved, switch issue
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UCS Tech Feb 29, 2008 10:03 AM 
Status changed to: Waiting for Contact
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Audrey Sundkvist Feb 29, 2008 10:03 AM 
Called and left a message asking if this is still an issue.
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Adam Shinn Feb 28, 2008 04:56 PM 
called john and told him the thin client with 
that mac address was not listed and he said he 
was going to head over and take a look at the 
thin client again.
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Brian Berkley Feb 28, 2008 01:43 PM 
No device with the mac address 00:03:BA:CC:D6:10 
is showing as connected to the terminal servers.
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Shannon McCormick Feb 28, 2008 01:13 PM 
The computer is in Valsetz dining hall.
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Shannon McCormick Feb 28, 2008 01:07 PM 
Mac address: 0003baccd610
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