Service Request Ticket - # 24702

Service Request Ticket - # 24702

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Service Request Information

CONTACT	Name	Vickers, Bruce	Date	Feb 29, 2008 08:15 AM
	Department	University Computing Solutions	Phone	88672
	Location		Email	vickersb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051164 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
	Serial No.	0619BB8113 FRU S#0619BB80F1	Location	Storage
	CPU	Unknown
	OS	Unknown	Software	MS Office from P0059051
	Wired NIC	00:14:4F:3B:AA:6F

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Mar 10, 2008 03:52 PM	Task reassigned to Brian Berkley.	Add Attachment
Christian Mendez	Mar 10, 2008 11:05 AM	Joe Sendelbaugh called and said he would like this to be taken care of quickly. I spoke with Myron and he explained the situation to Bruce over the phone.	Add Attachment
Christian Mendez	Mar 10, 2008 10:56 AM	He called and said this still had not been taken care of. He wanted to talk to a tech. I transfered his call to Myron.	Add Attachment
Christian Mendez	Mar 10, 2008 09:22 AM	He called and said he needed a Unix guy to check not a Windows guy he said. He said its a Unix thing. Thats what he said.	Add Attachment
Adam Wehner	Mar 10, 2008 08:14 AM	Just checked and he doesn't have a open session.	Add Attachment
Christian Mendez	Mar 10, 2008 08:08 AM	He called back and said this happens every week, almost a couple of times a week. He needs his session terminated. He is on a thin client: wou# 20051164	Add Attachment
Myron Hoeckle (Student)	Mar 03, 2008 09:35 AM	Task reassigned to Brad Dougherty.	Add Attachment
Myron Hoeckle (Student)	Mar 03, 2008 09:35 AM	talked to brad this is the ts4 issue.	Add Attachment
Christian Mendez	Mar 03, 2008 08:05 AM	He called back and says that its the same problem again, he cannot log in and needs his session terminated.	Add Attachment
Brad Dougherty	Feb 29, 2008 09:48 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Feb 29, 2008 09:48 AM	Terminated his session and that seemed to fix it.	Add Attachment
Audrey Sundkvist	Feb 29, 2008 09:14 AM	Bruce said that this happens about once a month, "Alex would kill the process on your end" he also said. Adam W couldn't find a disconnected session.	Add Attachment
Audrey Sundkvist	Feb 29, 2008 08:31 AM	Important note: W#20051164 is a thin client.	Add Attachment
Patrick Shanley	Feb 29, 2008 08:19 AM	Requested his sytem be rebooted so he can login claims it needs to be killed and has to do it several times	Add Attachment