Service Request Ticket - # 24725

Service Request Information

CONTACT Name Walters, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2008 08:27 AM
Department Phone 88415
Location Email waltersn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. BPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:E7

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Mar 03, 2008 09:29 AM 
He can login now.
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Audrey Sundkvist Mar 03, 2008 09:22 AM 
Please call him when this is done.
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Audrey Sundkvist Mar 03, 2008 09:03 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Mar 03, 2008 08:56 AM 
He was able to log into another server. Since ts4 is being worked 
on I asked him to wait 15 minute and try again. ts4 has some 
software he needs.
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Christian Mendez Mar 03, 2008 08:28 AM 
He says he has not been able to log in since 
Friday.

When he logs in, the desktop icons are there, but 
the start menu is missing. He cannot click on 
anything.

He will be available any time today.
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