Service Request Ticket - # 24729

Service Request Information

CONTACT Name Willis, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2008 10:45 AM
Department Creative Arts Phone 88461
Location Email willisk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040753[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. sqp5120g4pnz Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0051830, Adobe Photoshop CS v8 from P0049796 moved from 990279, TRANSFERED TO W#20090799(Dreamweaver v8 from P0060363, Adobe CS3 Design Standard for MAC from P0061036)

Wired NIC 00:11:24:71:49:3C

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Apr 07, 2008 10:27 AM 
This Mac is back from the Mac store and in place in RA109. It 
functions fine.
 Add Attachment
Audrey Sundkvist Mar 03, 2008 11:34 AM 
Needs a visit to the Mac Store. It won't boot to CD or anything.
 Add Attachment
Brian Witt Mar 03, 2008 11:31 AM 
Task reassigned to Audrey Sundkvist.
 Add Attachment
Christian Mendez Mar 03, 2008 10:47 AM 
Rice room 109

There is a MAC that is frozen in the lab in 109 
since Saturday. 
A student left a note on her desk that said the 
MAC rebooted, and now it is frozen. 

She has no other information.
Add Attachment