Service Request Ticket - # 24731

Service Request Information

CONTACT Name Guralnick, Joan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2008 11:32 AM
Department University Computing Solutions Phone 88646
Location Email guralnij@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20050033[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 170 Ultra-Thin Client, all-in-one with 17in Flat Panel #BAE-400-00
Serial No. 00120409-MD045330139 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:B0:12:0D

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Apr 04, 2008 11:48 AM 
Working on the PCL XL error problem.  It is
believed to be a problem with radar since it
occurs all through campus.
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Audrey Sundkvist Mar 17, 2008 11:13 AM 
Task reassigned to Adam Wehner.
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Audrey Sundkvist Mar 17, 2008 11:12 AM 
Try reinstalling the PCL printer driver for the 3 lab printers in APSC 
101.
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Audrey Sundkvist Mar 17, 2008 11:12 AM 
The printers are HP LaserJet 4200/4300

The file has some text that is aligned vertically, but even when 
the formating is removed (set to "normal" in excel) which just 
means plan Arial font horizontally aligned it still gives the error. 
The first page prints fine, but any more pages print just the 
error. There are 3 printers there and sometimes one prints the 
first page and another prints the error pages, so it's not the 
print devices themselves (in my opinion).
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Audrey Sundkvist Mar 17, 2008 10:44 AM 
Could be related 
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.j
sp?lang=en&cc=us&objectID=c00064499
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Audrey Sundkvist Mar 05, 2008 03:40 PM 
20050033[Edit Inv] is a thin client.
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Audrey Sundkvist Mar 05, 2008 03:12 PM 
Contact Kevil Elmore directly. He works:
M 10:45-2:15
T 7-2

In the APSC 101 Lab. The extension there is 88069.
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Audrey Sundkvist Mar 05, 2008 03:04 PM 
The lab attendant there now knows nothing about this. He said he 
prints from Excel fine.
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Audrey Sundkvist Mar 05, 2008 03:02 PM 
Contact APSC lab 101 at 88069
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Audrey Sundkvist Mar 05, 2008 03:01 PM 
Joan knows nothing about this. She asked we flag this and put it 
under her when it's completed.
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Audrey Sundkvist Mar 05, 2008 02:53 PM 
Same issue as 24737... printer driver issue?
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Audrey Sundkvist Mar 05, 2008 02:51 PM 
This maybe related? 
http://support.microsoft.com/kb/211474
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Kevin Elmore Mar 03, 2008 11:38 AM 
I went to print 5 copies of the equipment 
checkout file (I:/Students/LabAttendants/Form Lab 
Attendant Checkout.xls).  I got only one copy of 
the file and 4 copies of the following:

PCL XL error
    Subsystem:  KERNAL
    Error:      IllegalOperatorSequence
    Operator:   EndChar
    Position:   30


I also noticed that the same error appears to 
have occured for the previous printing of this 
file. (there are several copies of the 4 pages I 
got in error.)

Student worker:  Kevin Elmore Lab Attendant in 
APSC101
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