Service Request Ticket - # 24736

Service Request Information

CONTACT Name Keulks, Gavin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2008 01:19 PM
Department Humanities Division Phone 88519
Location Email keulksg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030850[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 34F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:39:D4

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Mar 04, 2008 03:03 PM 
****This is an email****

Gavin,
I wanted to let you know that we have finished
your task. We replaced the broken machine as well
as giving you admin rights on all three machines.

Skyler
UCS Tech
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Skyler Gregory Mar 04, 2008 03:00 PM 
I brought back the machine and set it up. He
should be good to go. I'll send him an email
letting him know.
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Skyler Gregory Mar 04, 2008 02:38 PM 
Task reassigned to Skyler Gregory.
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Adam Shinn Mar 04, 2008 10:54 AM 
Keulksg is now an Admin and the pc is ready to 
be delivered.
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Skyler Gregory Mar 04, 2008 09:15 AM 
Computer is bound and finished updating
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Brian Witt Mar 03, 2008 04:08 PM 
Imaging new machine
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Brian Witt Mar 03, 2008 04:08 PM 
20030850[Edit Inv] has a bad power supply.  I will keep the
machine here at UCS as a parts machine since we do
not have a warranty on 4600's. 20040143[Edit Inv] will be
the replacement, which was in room 207 for
storage.  Inventory has been updated.
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Brian Witt Mar 03, 2008 03:14 PM 
I gave admin privs to two of the machines. I had
to bring 20030850[Edit Inv] back as it will not get past the
windows xp loading screen.
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Brian Witt Mar 03, 2008 02:23 PM 
I'll go check it out
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Christian Mendez Mar 03, 2008 01:22 PM 
He mentions that this room is in the BACK of 212, 
its in a partition and he believes that the Techs 
will need to be let in by using a code

The code to get into the room is: 52311
thats what you type into the keypad.

He would like Admin rights on all machines. 
There is one machine that does not turn on. They 
cannot get it to boot up, wou# 20030850[Edit Inv]

He is available until 2:30pm today.
Tomorrow 12-2pm office will be open, but the 
techs can go in at anytime with that code.
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