Service Request Ticket - # 24746

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2008 04:19 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050134[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 742WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8F:41:BB


TECHS Submitted by Della Kobbe Contact dkobbe06@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public

Entered by Date Memo
Adam Shinn Mar 04, 2008 04:26 PM
Task reassigned to Joan Guralnick.
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Adam Shinn Mar 04, 2008 04:26 PM
Last good configuration, not goon.
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Adam Shinn Mar 04, 2008 04:25 PM
Computer would not boot in safe mode, or last 
goon configuration. I re-imaged it and it is 
working fine now. When returning the computer to 
the library I also discovered the network cable 
plugging into it was bad (couldn't even get the 
cable to stay plugged in). I told the lady at 
the front desk to tell Roy I believe it is, that 
they needed to order/get a new network cable for 
that pc.
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Joan Guralnick Mar 04, 2008 10:05 AM
I mean,"flag"
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Joan Guralnick Mar 04, 2008 10:04 AM
Please falg this task when you have completed 
it.  Also if you could give me some idea of what 
you discovered it would help me discuss it with 
the SRD rep.
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Adam Shinn Mar 04, 2008 09:06 AM
Task reassigned to Adam Shinn.
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Della Kobbe Mar 03, 2008 04:19 PM
Window is not working on a computer in the library
20050134[Edit Inv]
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