Service Request Ticket - # 24772

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2008 04:00 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051168[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB80CB FRU S#0619BB80AC Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:3B:A9:61

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 06, 2008 02:08 PM 
I went and looked at his computer yesterday and we
figured out it was a problem with the thin clients
and not the printer.
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Brian Berkley Mar 04, 2008 04:44 PM 
Task reassigned to Adam Wehner.
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Brian Berkley Mar 04, 2008 04:42 PM 
First thing Wednesday morning, this needs addressed.
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Courtney Carlson Mar 04, 2008 04:02 PM 
Applications (word, excel, IE) shut down when 
adjusting print properties, for duplex print jobs.

Faye, in the same office, has had other printer 
problems with same printer. See 24685. Skyler was 
over there earlier assisting them.

Someone should be in the office at all times 
(business hours).
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