Service Request Ticket

Service Request Information

CONTACT	Name	Monders, Carol	Date	Mar 04, 2008 05:59 PM
	Department		Phone	88892
	Location		Email	mondersc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070142 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	DBGBBD1	Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	DBGBBD1	Location	ITC Hallway (was Reference Desk, HL)
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:01:8B

TECHS	Submitted by	Brandon Farley	Contact	bfarley@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Mar 05, 2008 11:18 AM	it was with firefox, tools -> content -> manage file types -> select pdf -> change action -> choose app.	Add Attachment
Myron Hoeckle (Student)	Mar 05, 2008 10:04 AM	called no one home im gonna stop by	Add Attachment
Myron Hoeckle (Student)	Mar 05, 2008 09:56 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Brandon Farley	Mar 04, 2008 06:03 PM	Carol is a bit stressed and needs to use PDFs while she works at the reference desk and under her login she cannot. She has asked another worker to try and under that other workers login they have no problems at all. She will be in by 9:30am Wednesday and would like someone to call her between then and 1:30pm so that the matter can be resolved by the time she starts work at the desk.	Add Attachment