Service Request Ticket - # 24797

Service Request Information

CONTACT Name Backus, Nick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2008 10:48 AM
Department Humanities Division Phone 88851
Location Email backusj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051043[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 USFF Pentium 4, 3.4GHz, 2M, 800MHz FSB
Serial No. 8nltn91 Location PDR

CPU Pentium 4-3.4Ghz


OS Unknown Software Microsoft Office Pro 2003 license from P0056554

Wired NIC 00:13:72:B4:BD:DE

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Classroom Support
Email

Public
Entered by Date Memo
Nathan Sauer Mar 18, 2009 08:24 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Mar 06, 2008 02:19 PM 
Task reassigned to Classroom Support.
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Courtney Carlson Mar 06, 2008 10:54 AM 

When he clicks any icon on desktop nothing 
happens. Nothing initializes. Icon doesn't work 
(lower left hand corner) that says drag disk to 
roxio.

Earlier in the day exel was fine. Then a student 
tried to run power point, tried to open with 
flash drive. "Not responding" gave an error 
message. Didn't see messages.

They rebooted and when it turned back on PP came 
up fine.

THere have been problems on this machine since 
Starboard was setup. Sometimes it runs fine and 
other times they have trouble as described.
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