Service Request Ticket

Service Request Information

CONTACT	Name	Otto, Jenna	Date	Mar 07, 2008 09:27 AM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	ottoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070463 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
	Serial No.	5RCMZD1	Location	PDR
	CPU	Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499
	Wired NIC	00:1A:A0:6F:59:0E

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Mar 07, 2008 10:07 AM	I could not contact her because WOU Find it is down, SR isn't showing the top frame, and she wasn't in the directory.	Add Attachment
Courtney Wehner	Mar 07, 2008 10:01 AM	I am closing this task because she called back and said she rebooted and her I: came back.	Add Attachment
Courtney Wehner	Mar 07, 2008 09:29 AM	She will be in most of the day, but you should call first if you need her to be there.	Add Attachment
Courtney Wehner	Mar 07, 2008 09:28 AM	She tried logging into other computers and the I: was there under her account, it is only on her computer that the I: is missing. All of the other drives are there.	Add Attachment