Service Request Ticket - # 24821

Service Request Ticket - # 24821

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Service Request Information

CONTACT	Name	Rosa, Luis	Date	Mar 07, 2008 09:52 AM
	Department	Student Health & Counseling Center	Phone	88845
	Location		Email	rosal@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070411 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell XPS M1330 T7500 (2.2GHz,4M L2 Cache,800MHz FSB)
	Serial No.	D72SWD1	Location	PDR
	CPU	Intel Core 2 Duo T7500(2.2GHz,4M L2,800MHz)
	OS	Unknown	Software	Windows Vista Bus. downgraded to Win XP Pro, Microsoft Office Pro Plus 2007 from P0062151 installed as Office Pro 2003
	Wired NIC	00:15:C5:7F:0F:BD
	Wireless NIC	00:1B:77:C4:28:B8

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Apr 15, 2008 10:03 AM	Internet seems to work fine now, took it down there he wasn't there so I had tricia guy try to log in to make sure it was still working down there. everything checked out.	Add Attachment
Adam Shinn	Apr 15, 2008 09:17 AM	Task reassigned to Adam Shinn.	Add Attachment
Adam Shinn	Apr 15, 2008 09:17 AM	I was there on another task and they gave the laptop to me. So I will take a look at it.	Add Attachment
Audrey Sundkvist	Apr 10, 2008 09:31 AM	**This is an email** Audrey, the lap top will sit in the front office waiting for you, so when ever you have time today of Friday, come by. Luis	Add Attachment
Audrey Sundkvist	Apr 08, 2008 09:37 AM	**This is an email** Hi Luis, I understand that your laptop is still having connectivity issues, even with a wired connection to the campus network. Please let me know times you're available Mondays, Wednesdays, and Fridays. Or, if it is more applicable please let me know the range you normally work (ie 9:30am-5pm) with the range of time you normally take lunch/other appointments (ie noon-2pm). I am sorry for the delay in support on this issue and hope to connect with you soon. Have a great day, Audrey Sundkvist WOU UCS Tech	Add Attachment
Audrey Sundkvist	Apr 08, 2008 09:37 AM	Left a voice mail and the following email...	Add Attachment
Emily Warner	Apr 04, 2008 10:46 AM	He called and wants a status on this task.	Add Attachment
Shannon McCormick	Mar 20, 2008 09:41 AM	Called back and is not able to connect since they brought the cable, he cannot connect to the server. will be at his desk all day.	Add Attachment
Audrey Sundkvist	Mar 07, 2008 12:10 PM	Paul looked at this one's wireless mac address and could not fix it. I gave Luis a CAT-5 cable. There is no solution presently.	Add Attachment
Audrey Sundkvist	Mar 07, 2008 11:24 AM	Brian Witt encountered this issue with another laptop. He said to uninstall the driver for the wireless card... didn't help. It will not pull an IP.	Add Attachment
Audrey Sundkvist	Mar 07, 2008 11:14 AM	Sophos is up to date.	Add Attachment
Audrey Sundkvist	Mar 07, 2008 11:14 AM	The laptop is not pulling an IP for wireless. He has purchased wouwireless.	Add Attachment
Audrey Sundkvist	Mar 07, 2008 10:41 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Courtney Wehner	Mar 07, 2008 09:55 AM	He will be in his office.	Add Attachment
Courtney Wehner	Mar 07, 2008 09:54 AM	He then restarted the machine and it let him log in, but now he cannot get connected to the internet. He has tried FireFox and IE and it is telling him Server not found.	Add Attachment