Service Request Ticket - # 24831

Service Request Information

CONTACT Name Cress, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2008 01:31 PM
Department College of Education Phone 88471
Location Email cressl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20031203[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Power MAC G5 1.6GHz
Serial No. G84224UYNV9 Location

CPU G5 1.6GHz


OS Software

Wired NIC 00:0D:93:C0:64:B0


TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Mar 07, 2008 02:58 PM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Mar 07, 2008 02:58 PM
1, It's a Mac
2. It is running 10.3
3. It had updates from the middle of 07
4. It uses WOUuser login
5. Printer's name is Guppy

I tried to update the machine to 10.4, but it gave a kernal panic 
error. It is still running 10.3. I did all of the Microsoft software 
updates and ran Disk Utilities. I deleted and reinstalled the 
printer guppy and was able to print to it.
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Christian Mendez Mar 07, 2008 01:35 PM
she says her machine is having issues. It will 
not print

I asked her what other issues she was having 
because she said her machine was having "issues" 
and not working properly.

She could not give me any specific details, she 
just kept saying, it will not work right and its 
having issues. I pressed her further for more 
info and she just told me that she has been on 
sick leave and has not used her machine in a 
while, and was not at her machine.

She did say that she could not log into her email 
and I let her know that it might be her 
username/pass and not her specific machine.

She said she would be in on Monday morning and to 
just leave a message on her machine.
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