Service Request Ticket - # 24832

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2008 02:16 PM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070134[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 4HGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:52:F9:0E

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Mar 07, 2008 03:27 PM 
Right clicked on the desktop --> Create New Shortcut.
type mstsc.exe
type Remote Desktop

There it is!
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Audrey Sundkvist Mar 07, 2008 03:05 PM 
Task reassigned to Audrey Sundkvist.
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Christian Mendez Mar 07, 2008 02:18 PM 
When she goes to all 
programs>accessories>communications and Remote 
Desktop is not there

Its not under accessories either.

this is a DELL PC wou # 20070134[Edit Inv]

She is available anytime next week.
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