Service Request Ticket

Service Request Information

CONTACT	Name	Deardorff, Pamela	Date	Mar 10, 2008 11:37 AM
	Department	The Research Institute	Phone	88780
	Location		Email	deardop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070445 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	5VC61F1	Description	Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	5VC61F1	Location	ITC Hallway (was I. Amerson, TR)
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows dongraded to XP Pro sp2, Office from TRI site license
	Wired NIC	00:1A:A0:6F:CF:D3

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Mar 11, 2008 04:50 PM	Outlook connector installed.	Add Attachment
Adam Shinn	Mar 11, 2008 09:51 AM	Status changed to: Waiting for Contact	Add Attachment
Adam Shinn	Mar 11, 2008 09:51 AM	Called and left a VM asking for times I can come by.	Add Attachment
Adam Shinn	Mar 11, 2008 08:26 AM	Task reassigned to Adam Shinn.	Add Attachment
Christian Mendez	Mar 10, 2008 11:39 AM	She needs Outlook set up on her new machine. The machine is located in Todd Hall 119. This is a DELL PC. She uses 2 machines, her other machine is in Todd 218 and she doesn't need anything done on that one. She is available until 1:30pm. Be back after 3pm.	Add Attachment