Service Request Ticket - # 24871

Service Request Information

CONTACT Name Tripp, Carol   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2008 11:55 AM
Department Phone 88882
Location Email trippc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070135[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. HHGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:0A:85

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Mar 11, 2008 12:17 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Mar 11, 2008 12:16 PM 
Reset her disconnected session.
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Cinthya Mendez-Garcia Mar 11, 2008 11:56 AM 
****This is an email****
Help Desk:
I have recently changed workstations to computer 
20070135[Edit Inv].
Although my first attempt to login to the remote 
desktop was successful, all repeated attempts 
have failed -- resulting in a black screen (no 
icons, no remote desktop menu bar).
I am not listed as an administrator on this 
computer.  Is that the "problem"?
Thank you.
Carol Tripp
503-838-8882
Library and Media Services
HL 206
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