Service Request Ticket - # 24878

Service Request Information

CONTACT Name Waite, Jason   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2008 02:29 PM
Department Humanities Division Phone 89495
Location Email waitej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070089[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. d99bbd1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows XP Pro installed, Microsoft Office Pro 2007 Plus from P0062550 but Office Pro 2003 installed

Wired NIC 00:1A:A0:53:01:E5

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Mar 12, 2008 09:37 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Mar 12, 2008 09:37 AM 
He said the DVD didn't work on library machines either. I told 
him it was probably a media issue. He said he tried two disks 
and neither worked. He said he wanted us to close the task. I 
asked him to test the disk drive with a dvd from home and call 
us if there is a problem. He said he thinks the dvd drive does 
work.
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Courtney Carlson Mar 11, 2008 02:33 PM 
He drags files temporarily save to his desktop 
into open cd drive window.
usually works for him but today it is not. No 
error message. He is using a different disc:
dvdr/w

He says call whenever. He didn't realize that by 
calling us he would have to wait and he is going 
to try something else, but asked to keep the task 
open.
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