Service Request Ticket - # 24882

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2008 08:20 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051157[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB00CD Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:8F:60

TECHS Submitted by Brandon Farley Contact bfarley@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn Mar 12, 2008 08:56 AM 
When I got there, there wasn't anything wrong 
with the five thin clients
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Adam Shinn Mar 12, 2008 08:45 AM 
Task reassigned to Adam Shinn.
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Audrey Sundkvist Mar 12, 2008 08:33 AM 
Compilation of WOU#s
20051157[Edit Inv]
20051156[Edit Inv]
20051154[Edit Inv]
20051150[Edit Inv]
20051151[Edit Inv]
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Brandon Farley Mar 11, 2008 09:23 PM 
I have changed it to 5 thin clients. They called 
back saying that two more are having the same 
problem as the first one. The wou#'s for the next 
2 are:

20051150[Edit Inv] and 20051151[Edit Inv]
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Brandon Farley Mar 11, 2008 08:21 PM 
The original posted and the following two 
machines:

20051156[Edit Inv] and 20051154[Edit Inv].

They tried rebooting them but they keep stopping 
at the same screen.
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