Service Request Ticket - # 24914

Service Request Information

CONTACT Name Rosenblad, BJ   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2008 11:49 AM
Department College of Education Phone 88758
Location Email rosenblb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060218[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 64L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Dragon Nat Spking v9.4 from Poo64154

Wired NIC 00:13:72:A8:B4:96

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Mar 14, 2008 02:36 PM 
Task reassigned to Brian Witt.
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Brian Witt Mar 14, 2008 02:36 PM 
Ran Ccleaner, removed profiles, ran virus scan. 
Was able to open pictures and PowerPoint. I made a
PowerPoint presentation saved it, opened
it....everything looks good.  I told her to call
us back if she is still getting a PowerPoint
message, since it may be profile specific.
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Brian Witt Mar 14, 2008 01:46 PM 
I'll take a look.
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Courtney Carlson Mar 13, 2008 11:52 AM 
Open the folder itself "My Pictures"
Started happening around time that Dragon 
Naturally Speaking was added.

Power point can be opened quickly but using it is 
slow. When she tries to save it, she gets a 
warning. Not error message. She is not sure 
because it has been a while. When she opens old 
saved files it says recovered.

Dell desktop machine in ED 228.
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