Service Request Ticket - # 24916

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2008 12:38 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20050246[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet 4250dtn #TB372ll/a
Serial No. CNDXB23298 Location PDR

Model #TB37211/a Hostname
Notes Ink/Toner Refill

Wired NIC 00:13:21:26:56:82

TECHS Submitted by Stephen Pierce Contact spierce@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 14, 2008 01:38 PM 
Task reassigned to Adam Wehner.
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Adam Wehner Mar 14, 2008 01:38 PM 
Fixed
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Stephen Pierce Mar 13, 2008 04:42 PM 
Re-Opening
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Stephen Pierce Mar 13, 2008 04:42 PM 
The printer message indicated 
order new toner 1800 pages left.

This typically isn't a problem, but I swapped it
out anyway.  
The printer appears on and READY but nothing
submitted to ED111 prints.
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Stephen Pierce Mar 13, 2008 04:07 PM 
NOTE - this is NOT a duplicate of 24917.  24917
was for the APSC lab.  24916 is for the Ed building.
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Stephen Pierce Mar 13, 2008 04:05 PM 
Another student called urgently requesting the
printer be fixed today.
Jennifer George - grad student.

I (Stephen Pierce) will walk over and see if
there's anything obvious that I can fix.
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Skyler Gregory Mar 13, 2008 02:26 PM 
Task reassigned to Skyler Gregory.
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Skyler Gregory Mar 13, 2008 02:26 PM 
this is a duplicate task 24917. I'm taking care of it.
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Stephen Pierce Mar 13, 2008 02:00 PM 
Another student called and provided the wou#20050246[Edit Inv].
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Stephen Pierce Mar 13, 2008 12:40 PM 
A student called the APSC lab to report a problem
printing in rm 111.  She said many people were
trying to print reports.  She did not want to
leave her name or any contact info and hung up
before I could get further information.
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