Service Request Ticket

Service Request Information

CONTACT	Name	Winslow, Niki	Date	Mar 13, 2008 04:21 PM
	Department	Natural Science Division	Phone	88206
	Location		Email	winslon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030472 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	CC5T741	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft Office 2003 Pro from P0046146 installed as Office XP Pro, Acrobat Pro v6.0 from P0046293 transfer to W#20070865
	Wired NIC	00:90:27:14:B9:BF

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Mar 24, 2008 10:34 AM	I swapped out the fan. Machine doesn't make the clicking noise anymore.	Add Attachment
Adam Wehner	Mar 24, 2008 08:24 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Mar 17, 2008 09:09 AM	Task reassigned to Adam Wehner.	Add Attachment
Brian Witt	Mar 17, 2008 09:09 AM	Adam, she says you are already taking care of this?	Add Attachment
Christian Mendez	Mar 13, 2008 04:23 PM	Its a Dell PC in Natural Science 105 Other than the noise, its been working well. She said that lately its been making this weird clicking noise she wants to get it looked at at the beginning of spring break because she won't be using that machine. she says she will NOT be here during the first part of Spring break, but someone will be in the building to let the tech in.	Add Attachment