Service Request Ticket - # 24930

Service Request Information

CONTACT Name Ross, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 14, 2008 08:29 AM
Department University Computing Solutions Phone 88046
Location Email rossm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060405[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0638YB060E Location TBA Student Tech Distribution

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059359

Wired NIC 00:14:4F:57:86:EE

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Audrey Sundkvist Mar 18, 2008 09:34 AM 
Task reassigned to Brian Berkley.
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UCS Tech Mar 14, 2008 08:43 AM 
Status changed to: Waiting for Contact
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Brian Berkley Mar 14, 2008 08:43 AM 
Reset his session, this thin client is in the
carpentry shop at the physical plant, Mike just
called it in for them.
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Kevin Elmore Mar 14, 2008 08:30 AM 
After entering the logon info, the computer is 
seizing up with the logon window blank.  He even 
pulled the plug on it and it came back with the 
blank logon window.  It's been locked up for 40 
minutes.
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