Service Request Ticket - # 24955

Service Request Information

CONTACT Name Ferguson, Arne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2008 11:48 AM
Department Athletics Phone 88516
Location Email fergusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070417[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 79Q7SD1 Description Inspiron 1720 2.0GHz, 800Mhz, FSB 2MB Cache
Serial No. 79Q7SD1 Location PDR

CPU Intel Core 2 Duo T7200(4MB,2GHZ667MHz)


OS Unknown Software Win XP Pro installed, Microsoft Office Pro Plus 2007 from P0063190 installed as Office Pro 2003

Wired NIC 00:1C:23:9C:05:0E


Wireless NIC 02:00:54:55:4E:01

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 21, 2008 02:00 PM 
Went and looked at printer.  Toner cartridge may
need to be replaced.  I fixed it for now.
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Brian Witt Mar 17, 2008 12:29 PM 
Task reassigned to Adam Wehner.
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Brian Witt Mar 17, 2008 12:29 PM 
Oh, looks like after printing a test page, the
printer needs a new fuser.
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Brian Witt Mar 17, 2008 12:28 PM 
Nothing wrong with the printer.  He just needed to
know how to use the manual-feed paper tray.
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Christian Mendez Mar 17, 2008 11:50 AM 
He has a laptop wou# 20070417[Edit Inv] which is networked 
to the main office printer Radar106 in OPE 
Football.

Anything he tries to print, nothing happens. He 
says the Printer reads that its out of paper, 
which he told me it is not. 

He had a long document that he says he tried to 
print, but since it was so big, he stopped the 
print and ever since then it hasn't been printing

He is available after 1:30pm. He will leave the 
door open for tech to get in.
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