Service Request Ticket - # 24965

Service Request Information

CONTACT Name Moredock, Paul   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2008 04:32 PM
Department Advancement & Foundation Phone 88149
Location Email moredocp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070663[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Dell Latitude D630 Intel Core 2 Duo, 2.20GHz, 800M
Serial No. F828TF1 Location UCS

CPU Intel Core 2 Duo T7500(2.2GHz,4M L2,800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus from P0064975 installed as Office Pro 2003

Wired NIC 00:1C:23:3C:E0:86


Wireless NIC 00:1C:BF:CA:40:66

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Mar 18, 2008 04:36 PM 
I dropped it off. He wants wireless I told him to
contact Theresa. He didn't want anything set up
since he's going to be moving to a new office in a
few weeks. Closing the task.
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Skyler Gregory Mar 18, 2008 03:21 PM 
Wehner talked to him and said that he doesn't need
the Desktop Manager. His Blackberry already has a
connection setup on our Server and therefore
doesn't need the Manager App.
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Stacy Crites Mar 18, 2008 02:21 PM 
 Returning call to Skyler, says to go ahead and 
Add Blackberry Desktop Manager.
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New Equip. Setup Mar 18, 2008 12:47 PM 
Status changed to: Waiting for Contact
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Skyler Gregory Mar 18, 2008 12:46 PM 
Left a vm asking for any other software he needs
installed. Everything is setup. He also needs to
know that, as of right now, we don't have a way to
use Outlook 2007 with WOU's email.
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Skyler Gregory Mar 18, 2008 11:59 AM 
uploading the image to it now.
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Tricia Flaherty Mar 17, 2008 04:35 PM 
There is a docking station with power supply in 
the bag,he will be keeping his monitor, keyboard 
and mouse but the laptop will become his primary 
station (Univ Adv wants to keep the desktop so 
please don't take away) I will put this in Tech 
Inbox #5
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