Service Request Ticket

Service Request Information

CONTACT	Name	Harding, Julie	Date	Mar 18, 2008 02:57 PM
	Department	VP Academic Affairs/Provost	Phone	88807
	Location		Email	hardinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040918 (opens in a new window)	Bldg/Room	UNK
	Service Tag	8Z6QM71	Description	Inspiron 6000, 1.60 GHz, 2MB Cache, 533MHz FSB
	Serial No.	8Z6QM71	Location
	CPU	Pentium M-1.7 GHz
	OS		Software	MS Office Pro 2003 from P0053152 moved to W#20050200(swap)
	Wired NIC	00:12:3F:D1:EA:37
	Wireless NIC	00:12:F0:87:6D:75

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 04, 2008 05:22 PM	Computer is all good to go.	Add Attachment
Joan Guralnick	Apr 02, 2008 03:05 PM	Hey, while you have the laptop would you please make sure she has a local machine account? she sometimes uses it when she is out and about and won't always want to log in to MASH. She was trying to log into the local machine this morning and had to switch to MASH.	Add Attachment
Adam Wehner	Mar 21, 2008 02:53 PM	Called here and her voice mail said that she would be out off the office until the 28th	Add Attachment
Joan Guralnick	Mar 18, 2008 02:59 PM	She would like this done for next term.	Add Attachment
Joan Guralnick	Mar 18, 2008 02:59 PM	Bill told her to ask specifically for you.	Add Attachment
Joan Guralnick	Mar 18, 2008 02:58 PM	it just doesn't work at all. The computer works just fine when it is plugged in. Also, when you go to see her they have purchased wireless service but she doesn't know how to use it. She would like some operating instructions.	Add Attachment