Service Request Ticket - # 24990

Service Request Information

CONTACT Name Merriman, Beverly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2008 09:14 AM
Department Deaf Studies and Professional Studies Phone 88261
Location Email merrimab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030835[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 8P80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:01:2A

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Mar 19, 2008 01:28 PM 
I called and gave her cost for local machine
install, I also told her she could access the
terminal server software like she did at home on
campus at her work desktop.  I told her if she
wanted to order the software she could put in the
request to buy it at that time
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Brian Berkley Mar 19, 2008 09:26 AM 
Task reassigned to Tricia Flaherty.
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Brian Berkley Mar 19, 2008 09:26 AM 
Inventory lookup doesn't show Acrobat as part of
her system, called her and told her they would
have to purchase it.  Reassigning to Tricia for
Acrobat quote.
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Christian Mendez Mar 19, 2008 09:17 AM 
She mentions that she was using word in the 
remote desktop server and was able to make 
the .doc into a .pdf in word itself.

She wants to have the .pdf maker add on for Word 
installed on her Dell desktop if there is one, or 
to have just a .pdf creater installed on her 
machine.

She is available all day in her office.
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