Service Request Ticket

Service Request Information

CONTACT	Name	Moredock, Paul	Date	Mar 19, 2008 11:13 AM
	Department	Advancement & Foundation	Phone	88149
	Location		Email	moredocp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070663 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Dell Latitude D630 Intel Core 2 Duo, 2.20GHz, 800M
	Serial No.	F828TF1	Location	UCS
	CPU	Intel Core 2 Duo T7500(2.2GHz,4M L2,800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus from P0064975 installed as Office Pro 2003
	Wired NIC	00:1C:23:3C:E0:86
	Wireless NIC	00:1C:BF:CA:40:66

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Mar 24, 2008 10:44 AM	I walked him through connecting. He needed to renew his IP after unplugging the ethernet cord before it'd grab a wireless IP. He's all setup now.	Add Attachment
Audrey Sundkvist	Mar 24, 2008 10:31 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Mar 21, 2008 08:36 AM	Called and left a message asking for times available.	Add Attachment
Teresa Hutchinson	Mar 19, 2008 02:52 PM	He would like to get it working today or at tomorrow	Add Attachment
Christian Mendez	Mar 19, 2008 11:15 AM	Paul Moredock emailed Teresa asking for assistance in setting up the wireless which she forwarded to us at the desk. It does not contain much information other than the wou# to his laptop and that he needs help setting it up on his machine. Wou# to laptop is: 20070663	Add Attachment