Service Request Ticket - # 25002

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2008 08:22 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 client #NTC-10Z-00
Serial No. 0713BE8472 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:7F:60:D8

TECHS Submitted by Shannon McCormick Contact smccormick06@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Apr 22, 2008 10:44 AM 
It's up and running.
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Christian Mendez Mar 20, 2008 03:20 PM 
WUC called back and said that the thin client is 
still not working. All they see is a black screen.
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Christian Mendez Mar 20, 2008 03:14 PM 
I called and let them know we reset the session.

Student Worker is going to call us back after she 
checks it out.
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Brad Dougherty Mar 20, 2008 03:05 PM 
I reset the session, it might be working now.
Having SRD call to see since I'm in a meeting.
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Brian Berkley Mar 20, 2008 02:58 PM 
Task reassigned to Brad Dougherty.
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Brian Berkley Mar 20, 2008 02:57 PM 
The session needs resetting from the Sun Ray
Manager server.
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Skyler Gregory Mar 20, 2008 12:09 PM 
Task reassigned to Brian Berkley.
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Skyler Gregory Mar 20, 2008 12:09 PM 
Apparently Brian is near a computer so I'm going
to assign it to him and maybe he can reset it.
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Skyler Gregory Mar 20, 2008 09:38 AM 
Computer is a thin client. The cursor shows on the
monitor but the thin client won't reset on the
server so it's stuck at a black screen right now.
Mac address is 00144F7F60D8.
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Skyler Gregory Mar 20, 2008 09:22 AM 
Task reassigned to Skyler Gregory.
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Shannon McCormick Mar 20, 2008 08:28 AM 
A student worker called in about this, the 
student worker line is probably the best # to 
call.
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Shannon McCormick Mar 20, 2008 08:24 AM 
Computer is on, but the monitor doesn't show 
anything.

Student worker line, available till 5 today 88221
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