Service Request Ticket - # 25009

Service Request Ticket - # 25009

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Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Mar 20, 2008 11:39 AM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050208 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power Mac G5 Dual 2.3GHz #ZOBL
	Serial No.	G8529CNRRTZ	Location	PDR
	CPU	G5 Dual 2.3GHz
	OS	Unknown	Software

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	sgregor@wou.edu	88925

Tracking

Entered by	Date	Memo
Skyler Gregory			Email Public
Entered by	Date	Memo
Skyler Gregory	Apr 07, 2008 10:32 AM	problem resolved. She's able to print now...	Add Attachment
Skyler Gregory	Apr 07, 2008 10:24 AM	I asked Brian about it. He wants it set to print directly to the printer through IP so I'll set it up that way.	Add Attachment
Skyler Gregory	Apr 07, 2008 10:10 AM	I went and looked at the problem. It is saying Access Denied so I think it is a problem with permissions on Radar. Some printers have a select list of people who can print to them and I think this may be the case here.	Add Attachment
Skyler Gregory	Apr 07, 2008 09:55 AM	Task reassigned to Skyler Gregory.	Add Attachment
Katie Jessel	Apr 07, 2008 09:04 AM	called back again. really angry. Is teaching a class between 11 and 2. Someone will be around to unlock office if needed.	Add Attachment
Joan Guralnick	Apr 03, 2008 11:43 AM	she said this is driving her crazy Will be back at 1330 until 1600 and will be available. I created a dupe task (25244)that I closed and copied the info here	Add Attachment
Joan Guralnick	Apr 03, 2008 11:42 AM	This a mac evidently she has called before Brian Witt told her it was a network problem and that someone would be over to look at it. No one did.	Add Attachment
Christian Mendez	Mar 31, 2008 04:55 PM	correction on Beverly's phone number: 88324 and Elisa anytime tomorrow would work she said.	Add Attachment
Katie Jessel	Mar 31, 2008 09:07 AM	Stopped by and still doesn't have access to a printer. Available all day: Offices ED220 or Beverly 88325 (for access to her office if she is not available)	Add Attachment
Christian Mendez	Mar 27, 2008 03:45 PM	She called back and said that she cannot print still. She wants this up and running by monday.	Add Attachment
Christian Mendez	Mar 24, 2008 10:54 AM	She called back today wanting a status on this task.	Add Attachment
Brian Witt	Mar 20, 2008 04:02 PM	Task reassigned to Adam Wehner.	Add Attachment
Brian Witt	Mar 20, 2008 04:01 PM	I was able to add the printers, but anytime I tried to print from her profile I got the NT_USER_ACCESS_DENIED error.	Add Attachment
Skyler Gregory	Mar 20, 2008 12:12 PM	Task reassigned to Brian Witt.	Add Attachment
Skyler Gregory	Mar 20, 2008 12:12 PM	I called her and she said Witt already had an appointment with her this afternoon so I'll assign this to him.	Add Attachment
Courtney Carlson	Mar 20, 2008 11:40 AM	WOU number given is her machine. Printers are not her office printers, but rather of the department.	Add Attachment