Service Request Ticket - # 25043

Service Request Ticket - # 25043

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Service Request Information

CONTACT	Name	Berry, Patrick	Date	Mar 25, 2008 08:10 AM
	Department	Registrar’s Office	Phone	88192
	Location		Email	berryp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050774 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	45Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700
	Wired NIC	00:12:3F:95:33:0B

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Apr 08, 2008 09:31 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Apr 08, 2008 09:31 AM	This is not an issue anymore due to a mail configuration change we made server side.	Add Attachment
Adam Wehner	Apr 04, 2008 11:46 AM	Task reassigned to Network Support.	Add Attachment
Adam Wehner	Apr 04, 2008 11:46 AM	He needs his student email account nuked.	Add Attachment
Adam Wehner	Apr 04, 2008 11:45 AM	The email system was not hacked we are working on blocking these to all users on campus.	Add Attachment
Emily Warner	Apr 04, 2008 09:39 AM	Berry called again and is very frustrated that he is still receiving spam. He said he has asked three times now to have his student e-mail (pberry@wou.edu) removed.	Add Attachment
Adam Wehner	Mar 28, 2008 03:05 PM	Task reassigned to Adam Wehner.	Add Attachment
Jackie Digmann	Mar 25, 2008 08:31 AM	He called again to say most of them seem to be originating from his student email account and that was supposed to have been deleted awhile ago.	Add Attachment
Jackie Digmann	Mar 25, 2008 08:14 AM	I asked him to change his email password in the mean time, but he wanted someone to take a look at it. Basically he says some of the emails are in a different language and they are all emails sent failures from emails he himself never sent.	Add Attachment
Jackie Digmann	Mar 25, 2008 08:13 AM	He has 225 emails of spam from mail demon faliure and such. He thinks his account may have been hacked. Contact Berry 88192 call today until 2pm.	Add Attachment