Service Request Ticket - # 25069

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 25, 2008 04:45 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070142[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag DBGBBD1 Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. DBGBBD1 Location ITC Hallway (was Reference Desk, HL)

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:01:8B

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Mar 26, 2008 08:35 AM 
Task reassigned to Brian Witt.
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Brian Witt Mar 26, 2008 08:30 AM 
There are no active sessions for Molly or Lori. 
They should be able to log in now.  I left Lori an
email stating this.
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Courtney Carlson Mar 25, 2008 04:47 PM 
Puts in pass, starts to connect but then screen 
goes black. Can still see the tab at top but rest 
is completely black.

Located at front ref desk. Not info desk but 
other one.

Student worker called it in.Molly Christianson
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