Service Request Ticket

Service Request Information

CONTACT	Name	Stalley, Jackson	Date	Mar 27, 2008 11:06 AM
	Department	Library & Media Services	Phone	88894
	Location		Email	stalleyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070162 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	87GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, FileMaker Pro 11 from P0082550, Adobe Design Prem CS5.5 WIN from P0083671
	Wired NIC	00:1A:A0:53:02:4E

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Mar 27, 2008 11:44 AM	Disconnected network drives and performed a group policy update. Restarted machine and all drives appear.	Add Attachment
Brian Witt	Mar 27, 2008 11:11 AM	Task reassigned to Brian Witt.	Add Attachment
Courtney Carlson	Mar 27, 2008 11:11 AM	When he restart machine drive reappears. Sometimes appears, but says disconnected, sometimes not at all. Occasionally other drives don't appear. Didn't know which ones and isn't particularly concerned about anything other than his I:\ access, Didn't know if his H:\ was normal. Says he doesn't use it much. Has a few things saved to it. TImes: M-F business hours.	Add Attachment