Service Request Ticket - # 25118

Service Request Information

CONTACT Name Vaandering, Branda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 28, 2008 03:37 PM
Department Phone 88432
Location Email vaanderb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030792[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. FP80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Adobe Creative Suite Premium Win from P0050226, Dreamweaver MX 2004 from P0047671, Acrobat Pro 6.0 from P0048731

Wired NIC 00:0C:F1:EA:00:11

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 28, 2008 04:01 PM 
Task reassigned to Adam Wehner.
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Adam Wehner Mar 28, 2008 04:00 PM 
Reset her session sh is good to go.
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Christian Mendez Mar 28, 2008 03:39 PM 
DELL PC. 

V00160125
vaanderb@wou.edu

She said last time she used remote desktop, she 
clicked the X at the top instead of logging off. 
Now when she tries to log in, she gets a black 
screen
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