Service Request Ticket - # 25122

Service Request Information

CONTACT Name Hammermeister Jordan, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 30, 2008 04:31 PM
Department Health & Exercise Science Phone 88509
Location Email hammerma@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040568[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. g07sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:DC

TECHS Submitted by Jeff Sawyer Contact jsawye1@wou.edu 88069
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Mar 31, 2008 02:54 PM 
BOIS issue.  Pulled he battery and this solved the
problem.
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Christian Mendez Mar 31, 2008 12:21 PM 
She is available at 2pm until 3:00pm

She also said the techs have her permission to go 
in when she is not there.

I skyped the techs.
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Brian Witt Mar 31, 2008 12:08 PM 
Left vm for times
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Brian Witt Mar 31, 2008 08:21 AM 
Task reassigned to Brian Witt.
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Jeff Sawyer Mar 30, 2008 04:34 PM 
She called in Sunday evening upset that she was 
not able to get her pc to work so she could print 
rosters for her classes. She said her computer 
looked like it had been worked on and that cords 
were all over the place. 

When she tried to reboot her PC the following 
message came up, "Previous attempts at booting 
this system have failed at checkpoint[ITHR] 
Contact Dell technical support."

She would like to have someone come look at and 
maek sure her computer is working sometime early 
tomorrow if at all possible. She said that we can 
come in at anytime or she has office hours from 
12-2.
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