Service Request Ticket - # 25140

Service Request Ticket - # 25140

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Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Mar 31, 2008 11:09 AM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070673 (opens in a new window)	Bldg/Room	PS Squad Room
	Service Tag		Description	HP Deskjet 6940 Printer C8970A#B1H
	Serial No.	SMY819CS0VT	Location	color printer to replace W#2000242
	Model	C8970A	Hostname
	Notes	networkable, 36ppm black and 27 ppm color, USB, 4800 dpi	Ink/Toner Refill
	Wired NIC	00:1C:C4:77:A2:32

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 10, 2008 12:12 PM	commented out the hardyboys printer connection string	Add Attachment
Audrey Sundkvist	Apr 10, 2008 09:30 AM	Task reassigned to Brian Berkley.	Add Attachment
Audrey Sundkvist	Apr 10, 2008 09:29 AM	Please remove PS-HardyBoys from the login for the Public Safety office. The printer was replaced with one that can only be networked via local TCP/IP connections, which they all already have setup.	Add Attachment
Audrey Sundkvist	Apr 10, 2008 09:28 AM	I reinstalled the drivers from the ones on the HP website. It does not give her any errors or try to reset her printer everytime she logs in.	Add Attachment
Audrey Sundkvist	Apr 09, 2008 03:47 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Christian Mendez	Apr 09, 2008 02:33 PM	Everytime she restarts her computer, it makes this new printer her default She does NOT want to have it be her default printer everytime. she changes the default printer herself, but this new printer comes back after a restart.	Add Attachment
Audrey Sundkvist	Apr 04, 2008 01:55 PM	I got each computer in the Public Safety building setup to connect to Hardy-Boys.	Add Attachment
Audrey Sundkvist	Apr 04, 2008 12:01 PM	Adam said that there are no server 2003 drivers for this so it needs to be connected with a local TCP/IP port.	Add Attachment
Audrey Sundkvist	Apr 04, 2008 10:20 AM	I had Paul update Hardy-Boys with the new printer's mac address. With internet connection and a power cycle the machine should work on the network.	Add Attachment
Audrey Sundkvist	Apr 01, 2008 09:08 AM	The old printer has been brought to Printer Purgatory for processing to PDR land.	Add Attachment
Audrey Sundkvist	Mar 31, 2008 04:26 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Mar 31, 2008 04:26 PM	I set this up, but it needs networked. I set it up with a USB connection to Nancy's machine in the mean time.	Add Attachment
Tricia Flaherty	Mar 31, 2008 11:11 AM	I believe W#2000242 is in the squad room but talk with Nancy about the delivery location. This will be on counter in ITC 008 with invoice etc.	Add Attachment