Service Request Ticket - # 25141

Service Request Information

CONTACT Name Simmelink-Johnson, Staci   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2008 11:13 AM
Department Behavioral Sciences Division Phone 88763
Location Email simmelis@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060263[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. J0L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A8:B1:74

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Mar 31, 2008 02:16 PM 
Task reassigned to Audrey Sundkvist.
 Add Attachment
Audrey Sundkvist Mar 31, 2008 02:16 PM 
Her CAT-5 was a little loose, but not completely disconnected. I 
reconnected that, updated the NIC driver (there wasn't an update 
though) and disabled/reenabled the NIC. It all worked fine.
 Add Attachment
Audrey Sundkvist Mar 31, 2008 01:59 PM 
I will go have a look.
 Add Attachment
Christian Mendez Mar 31, 2008 11:15 AM 
She keeps getting the local area 3 network cable 
unplugged error message when she is using her 
machine. Everytime she gets it, she checks the 
connection and its fine. She then unplugs the 
cable and plugs it back in and her connection 
works for a few minutes, then she gets that same 
error message again.

She will be in her office until 11:45am
She will leave her office unlocked so a tech has 
her permission to go in.
 Add Attachment